General conditions of sale


Site published by the company GROOMING ACCESS with a capital of 2500 €, whose head office is located 4 boulevard de Chinon in Ballan-Miré (37510) - Siret: 834 078 149 00012- VAT n ° FR 834 078 149 000 12

Site hosted by the company OVH SAS with a capital of 10,059,500 euros, whose head office is located in Tourcoing - Siret: 424 761 419 00045.

GROOMING ACCESS offers a product sales service for professionals available online on the website

These general conditions of sale apply to all orders and transactions made through the website by a professional buyer, natural or legal person with our company.

The customer acknowledges having read, at the time of ordering, the specific conditions of sale set out on this screen and expressly declares to accept them without reservation. These general conditions of sale govern the contractual relations between GROOMING ACCESS and its customer, both parties accepting them without reservation. These general conditions of sale will prevail over any other conditions appearing in any other document, except prior, express and written derogation.

The general conditions of sale apply to national sales as well as to international sales as defined by the Vienna Convention of April 11, 1980 on the international sale of goods.


Our prices do not include taxes and processing and delivery costs. All shipping will be done against certainty of payment (check when ordering and credit card). Any other payment condition is subject to the prior and express agreement of management. As payments are made in cash, no discount can be granted. All conditions and discounts indicated do not apply to the activities of wholesalers or resales to professionals.

Our goods are invoiced at the rate in force on the day of the registration of the order. This rate may be revised without notice depending on exchange rates, supply conditions, cost of raw materials or following an agreement reached between the parties.

Unless postponement requested in time by the Customer and expressly granted by GROOMING ACCESS, failure to pay for the goods by the due date will result in the immediate payment of any other invoice, even that which has given rise to the acceptance of deferred payment. , and the exigibility of a delay penalty calculated on the basis of a rate equal to three times the legal interest rate. In this case, GROOMING ACCESS reserves the right to cancel any other order in progress. However, these penalties will only be due after a formal notice to pay stating our decision to claim it. In addition to these penalties, there will be a lump sum of € 40 for collection costs.


All our materials can be taken away immediately. For distance selling, we choose the shipping method best suited to each package. The carriers selected by us are able to tell us the position of your package at any time. We reserve the choice of whether or not to hold the remainders for items that are not available.

Orders are processed upon receipt and delivered within 24 to 72 working hours, except in cases of force majeure (deliveries by courier, strikes, accidents, lack of supply, etc.). For orders placed through the site, the automatic recording systems are considered as proof of the nature, content and date of the order. GROOMING ACCESS confirms the acceptance of its order to the customer at the email address that the latter will have communicated. The sale will not be concluded until confirmation of the order. Delivery times are indicative and represent our best estimate. Any delay in delivery does not in any way give the buyer the right to cancel the sale, or refuse the goods or claim damages. In the event of refusal to accept the delivery, the return transport costs will be invoiced to the Customer. For deliveries outside mainland France, the shipping costs are calculated on an actual basis (consult us).

A minimum invoicing of 20 € HT is compulsory before any shipment.

The customer must check the conformity of the goods delivered at the time of receipt and before signing the delivery slip to the carrier. Any anomaly noticed must be entered in the form of handwritten reservations accompanied by your signature on the delivery slip. A registered letter must be sent to the carrier within 72 hours as well as a copy to our company.


Our products comply with French legislation and French standards in force. We cannot be held responsible for the consequences of an unadvised use of our products, a fortiori, of a use not in conformity with the prescriptions of GROOMING ACCESS or the rules of the art. The equipment sold is covered by a one-year warranty from the date of invoice against any manufacturing defect or defect. The warranty is limited to the replacement of the part recognized as defective. The warranty does not cover external elements (in particular cords, sockets, switches, remote controls, rechargeable batteries, etc.). The warranty does not apply to replacements or repairs that would result from normal wear and tear of equipment, deterioration or accidents resulting from negligence, failure to monitor or maintain, faulty installation and any other faults beyond the control of GROOMING ACCESS control. This guarantee does not apply in the event that the Customer modifies or has repaired the material supplied, without having previously obtained our express agreement. The return shipping costs are always the responsibility of the customer, except non-conformity of the product where transport is the responsibility of the sender. The warranty does not in any way imply the possibility of a claim for damages or compensation. The warranty is always carried out in our premises at 4 Bd de Chinon 37510 BALLAN-MIRÉ FRANCE (repair, replacement, etc.).

Regardless of the commercial guarantee granted, the products remain guaranteed under the legal guarantee of conformity and the legal guarantee of defects as defined in articles L.211-4 and following of the Consumer Code and 1641 and following of the Civil Code.


Circumstances beyond our control, preventing or interfering with the performance of our services, will be considered to constitute a case of force majeure, exempting us from any responsibility. The following are in particular considered cases of force majeure: social conflicts affecting the operation of the establishment, fires, ruptures or discomfort in the supply of raw materials or energy, etc.


A- Direct sale

The customer has 14 days (from receipt of the articles) to form an opinion. In case of exchange or refund, he must return the new item (s) in their original packaging (s) perfectly intact, accompanied by any accessories, instructions for use and documentation to GROOMING ACCESS 4 BD DE CHINON 37510 BALLAN-MIRÉ - FRANCE. Return transport will be at the expense and risk of the customer. In the event of exercise of the right of withdrawal, AGC CREATION is required to reimburse the sums paid by the customer on the means of payment used when ordering. The reimbursement is due within 14 days.

B- Resellers - professionals

Any complaint about the quality, the quantity of the goods received, or delivery error must be made within 48 hours of receipt of the order. After this period, no claim will be taken into account. Merchandise returns for defects or exchanges will only be taken into account after acceptance by us. In case of return of goods for defect or exchange, the products must be returned to us within 8 days of the date of receipt of the goods, in their original packaging intact and in new condition. The return shipping costs remain the responsibility of the customer, except non-conformity of the product where transport is the responsibility of the sender.

Satisfied or reimbursed: Only after prior agreement by the sales department. Your request must take place within 48 hours of receipt of the goods. The products must be returned within 8 days in the original packaging intact and in new condition. Transport costs remain the responsibility of the customer. The reimbursement is made by having to be credited on the following invoice or other means


Our goods remain our property until their price has not been paid in full in principal and accessories. Acceptance of deliveries or documents relating to these deliveries constitutes acceptance of this clause. The payment of the price is understood from the effective collection. However, the transfer of risks takes place upon delivery of the goods, either to the Customer or his agent, or to the transporter, if applicable. As of this delivery, the customer bears all the costs attached to it, in particular the costs of custody, conservation, etc., and assumes responsibility for the damage that these goods may cause. The client undertakes to take out any insurance for these titles.


It is compulsory to fill in the personal information collected for distance selling, this information being essential for the processing and delivery of orders, the preparation of invoices and warranty contracts. The lack of information leads to the non-validation of the order. In accordance with the Data Protection Act, the processing of personal information relating to customers has been declared to the National Commission for Data Protection (CNIL) under the number 1903284. The customer has (article 34 of the law of January 6, 1978) of a right of access, modification, rectification and deletion of the data which concern him, which he can exercise with AGC CREATION. In addition, AGC CREATION undertakes not to communicate, free of charge or with consideration, the contact details of its customers to a third party.


Any litigation relating to the interpretation or the execution of the present will be subjected to the application of the French law and will fall under the exclusive competence of the Commercial court of Tours, even in the event of incidental request, call in guarantee and / or plurality of defendants.